Terms & ConditionsWe will endeavor to dispatch goods as promptly as possible; we cannot currently guarantee same day, but all orders received before 12PM (Monday-Friday) will nearly always be shipped the same day. Orders received after 12PM will be shipped the next working day.
The delivery time-frame and the cost specific to your order is quoted within the order confirmation page once you submit your delivery location. This is due to the fact that we can only calculate the estimated delivery to you once we know your exact order value and weight, and your delivery location.
We undertake to inform you of any subsequent change to the delivery time within 48 hours of receiving your order.
We currently dispatch orders via:
- Royal Mail, Hermes UK (2-5 working days)
- UPS (1-2 working days - excl. weekends)
You the customer must contact us at Gym Power within 5 working days if your parcel has not been received within the allocated shipping time for your destination. If you do not and the parcel is returned to us you will be required to pay for a second shipping charge at full cost.
At the present time we offer payments processed by our exclusive provider, PayPal. Via PayPal, you can pay by Credit Card (Visa & Mastercard, etc.) or PayPal Funds. You will be able to select your preferred payment method during the final stage of checkout where you will also be offered the opportunity to use any store credit you may have, deducted against your order total.
Our entire checkout and the processing provided by PayPal is fully secured and, protected within our own site by verified 256bit-SSL encryption.
We do not store credit card details nor do we share customer details with any 3rd parties.
Stock & Inventory
Whilst we have done our very best to ensure the accuracy of all product descriptions and nutritional facts used on this website, we must make it clear that they belong to the manufacturers unless explicitly indicated otherwise and Gym Power takes no responsibility for their accuracy.
Likewise, all opinion and product preference expressed is our own, does not constitute dietary advice or official recommendation, and is entirely subjective. For proper and correct nutritional advice and guidance, please consult a trained fitness professional or dietitian.
As many of the products available at Gym Power. are consumable and, in some cases, freshly baked, they are subject to conventional 'best-before' and 'sell-by' dates.
At Gym Power we endeavour to ensure that all products with a declared expiration date have at least 1 month's shelf-life at sale. However, as many of our products are sold by the single-unit - and, as such, purchases are more likely to be driven by impulse and consumed quickly - we reserve the right to supply products with as little as 2 full weeks (14 days) shelf-life remaining without prior indication on site.
More usually, we will create updated product listings within our 'clearance' area when a product is nearing its expiry which clearly identifies the relevant expiration date accompanied by a sale discount which increases as the deadline approaches. Any 'out of date' product may still be offered for sale, but the passed expiration date will be clearly marked on site.
Unfortunately, we are only human (even if protein fortified!) so, should we supply a product past its expiration date without prior indication/warning, we will of course offer you store credit, refund or replace at no cost to you!
Any non-defective, unopened products may be returned within 7 days of delivery with all original packing material and invoice/receipts for a refund minus the original delivery charge. The costs for shipping returned items to Gym Power will be covered by the customer.
Only if the return is as a result of our error (you received an incorrect or defective item, etc...) will Gym Power pay the return shipping costs. Further, in the event of our error or defective/faulty items, the customer has 30 days to receive a return and refund.
We will gladly exchange our products, provided they are returned to our store/address within 7 days of invoice and are unopened and in the same condition which they left. The costs for shipping the returned items to Gym Power will be covered by the customer and the costs for the replacement to be sent out will also need to be covered by the customer.
If for any reason at all you simply change your mind and wish to have you order refunded you will be charged a £2.50 refund transaction fee plus the cost of shipping if we have already sent it out you. Any products returned for refund must be returned in the same condition in which they left (as our items are largely consumable, this means that they must not have been opened or part consumed).
Many of our products are subjectively appreciated consumables (food, drink) and we cannot offer refunds should a product not meet a customer's singular tastes.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly.
Damaged/Inadequate Products or Deliveries
Several of the items we offer are fragile (eg. glass, cans) and, whilst we take every care to comprehensively protect the contents of all despatches, accidents do happen.
In the unlikely event products arrive broken or damaged you have 30 days to submit a claim (email@example.com). All claims must be reported to us accompanied by photographic evidence of the damage. In most cases we will also require a return of the inadequate/damaged product(s) or package (which we will arrange at no cost to you).
We regrettably cannot accept responsibility for any damages or bodily injuries that occur as a result of damage to delivered items/parcels at the hands of heavy-handed couriers/parcel networks.
Claims will be settled in 10 working days, either via replacement (where possible) or full refund.